FAQ — Frequently Asked Questions
ORDERING & SHIPPING
How long does shipping take?
We ship via Australia Post. Standard untracked post typically takes 3–12 business days, sometimes longer to WA/NT or remote areas. Tracked and Express options are available at checkout if you'd like faster, traceable delivery.
When do orders ship?
Singles and graded cards are dispatched within 1–3 business days. Japanese sealed boxes are imported from Japan by HOKO. Dispatched tracked from Victoria within 2–4 business days. You'll get a notification when your order is on its way.
How much does shipping cost?
Singles and graded cards: standard letter post is $3 and untracked (orders under $50). Tracked Parcel is $10.95 and free on orders of $150 or more. Sealed product ships by tracked parcel for $15.25, free when the sealed items in your order total $250 or more. Express Post is $19.50. We ship worldwide, tracked.
Is my order tracked?
Standard letter post ($3) is untracked. If you'd like tracking, please select the Tracked option at checkout, or spend $150 or more and tracked postage is free. Sealed product always ships tracked. Untracked orders can't be traced, so please allow the full delivery window before reaching out.
Do you ship internationally?
Yes. We ship worldwide, tracked, by Australia Post tracked parcel. International postage starts at $25.00 to New Zealand for singles, and sealed boxes ship at a flat rate per order; see Shipping & Returns for every rate. International orders are final sale.
How are cards packaged?
Every card is sleeved, placed in a toploader, and shipped in a rigid bubble mailer. Sealed product is double-boxed with fragile stickers. Graded slabs get extra padding. We pack like collectors, because we are.
RETURNS & REFUNDS
What's your return policy?
7-day returns on singles and slabs within Australia. Contact us within 7 days of delivery with photos. Sealed product is final sale. No change-of-mind returns. International orders are final sale.
This doesn't affect your rights under Australian Consumer Law if an item is faulty or not as described.
What if my card arrives damaged?
Email support@hokocollectables.com with photos of the damage and your order number. We'll sort it out — replacement or refund, your choice.
CARDS & GRADING
What does NM, LP, MP, HP, DMG mean?
NM (Near Mint): Minimal wear, looks great. LP (Lightly Played): Minor edge wear or light scratches. MP (Moderately Played): Noticeable wear, still presentable. HP (Heavily Played): Significant wear, creases, or damage. DMG (Damaged): Creases, bends, or water damage. Complete, and priced accordingly.
How do you grade your cards?
Every card is hand-checked under bright light. We grade conservatively — if we're unsure between NM and LP, we list it as LP. No surprises.
What is PSA / BGS / CGC grading?
PSA, BGS (Beckett) and CGC are third-party grading companies. They authenticate a card, grade it on a 1–10 scale and seal it in a tamper-evident slab. Higher grades usually mean higher value. Those are the only three graders we stock and buy.
SELLING YOUR CARDS
Do you buy collections?
Yes. We buy sealed product, PSA / BGS / CGC slabs, premium singles and full collections across Magic, Pokémon, One Piece, Lorcana, Gundam and Dragon Ball Super, English and Japanese. Sealed and slabs ($100+) get 70–85% of eBay last-sold, premium singles ($25+) 65–75%, and bulk and binders 50–60%. You can also consign and keep 70% of the sale price. Start with Sell Your Cards.
OTHER
Where are you based?
We're a collector-run store in Victoria, Australia, selling since 2023, with 20+ years in the hobby. Every order is packed by hand. We ship worldwide, tracked.
How do I contact you?
Email: support@hokocollectables.com
Instagram: @hoko.collectables
TikTok: @hokocollectables
We respond within 1–2 business days.