FAQ — Frequently Asked Questions

ORDERING & SHIPPING

How long does shipping take?

We ship via Australia Post. Standard untracked post typically takes 3–12 business days, sometimes longer to WA/NT or remote areas. Tracked and Express options are available at checkout if you'd like faster, traceable delivery.

When do orders ship?

Dispatched within 1–3 business days. You'll get a notification when your order is on its way.

How much does shipping cost?

Standard shipping is free on all orders (untracked). Tracked Parcel ($12.50) and Express Post ($19.50) are available as paid options at checkout — and tracked postage is free on orders over $100.

Is my order tracked?

Standard postage is untracked to keep shipping costs low on singles. If you'd like tracking, please select the Tracked option at checkout, or spend over $100 and tracked postage is free. Untracked orders can't be traced, so please allow the full delivery window before reaching out.

Do you ship internationally?

Not currently. We ship Australia-wide only.

How are cards packaged?

Every card is sleeved, placed in a toploader, and shipped in a rigid bubble mailer. Sealed product is double-boxed with fragile stickers. Graded slabs get extra padding. We pack like collectors, because we are.

RETURNS & REFUNDS

What's your return policy?

7-day returns for condition issues. Contact us within 7 days of delivery with photos. Sealed product is non-refundable unless damaged in transit.

What if my card arrives damaged?

Email support@hokocollectables.com with photos of the damage and your order number. We'll sort it out — replacement or refund, your choice.

CARDS & GRADING

What does NM, LP, MP, HP, DMG mean?

NM (Near Mint): Minimal wear, looks great. LP (Lightly Played): Minor edge wear or light scratches. MP (Moderately Played): Noticeable wear, still presentable. HP (Heavily Played): Significant wear, creases, or damage. DMG (Damaged): Creases, bends, or water damage. Complete, and priced accordingly.

How do you grade your cards?

Every card is hand-checked under bright light. We grade conservatively — if we're unsure between NM and LP, we list it as LP. No surprises.

What is PSA/BGS grading?

PSA (Professional Sports Authenticator) and BGS (Beckett Grading Services) are third-party grading companies that authenticate and grade cards on a 1–10 scale. Higher grades = higher value. All our graded cards come in sealed, tamper-proof slabs.

SELLING YOUR CARDS

Do you buy collections?

Yes — we buy sealed product, premium singles, graded cards, and full collections across Magic, Pokémon, One Piece, Lorcana, Gundam and Japanese sealed. Offers are based on eBay last-sold comps. Head to Sell Your Cards for a quote, or see our Buy Prices for exact percentages.

OTHER

Where are you based?

We're an Australian collector-run store with 20+ years in the hobby. Every order is packed by hand and posted Australia-wide.

How do I contact you?

Email: support@hokocollectables.com

Instagram: @hoko.collectables

TikTok: @hokocollectables

We respond within 1–2 business days.